Faqs

Frequently Asked Questions

Any questions? We would be happy to help you.

Unfortunately, as we strive to maintain an environment of tranquility and luxury for all our guests, we regret to inform you that we do not permit pets in our elegantly appointed rooms and meticulously designed public spaces.

Absolutely! For your convenience, we offer an exclusive airport shuttle service that can be arranged in advance. Our dedicated concierge team will be delighted to provide you with detailed information and assist with reservations.

Celebrate life’s most precious moments in the epitome of luxury and elegance. Our skilled event planning team is committed to orchestrating seamless and memorable celebrations, ensuring every detail is tailored to your vision. Contact our dedicated events department to embark on a journey of crafting extraordinary moments.

Your well-being is our paramount concern. We have implemented stringent health and safety protocols to ensure a secure and comfortable environment for all our guests. These measures encompass enhanced cleaning procedures, social distancing guidelines, and a commitment to maintaining the highest standards of hygiene throughout the resort.

Our reservation policies vary based on the rate type and specific booking conditions. We kindly advise reviewing the terms and details of your reservation or reaching out to our dedicated reservations team for personalized assistance regarding cancellations or modifications. Your comfort and satisfaction remain our utmost priority.

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